Contact Details


Chadderton Office

509 Middleton Road,
Chadderton, Oldham

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Tel: 0161 626 5688

Fax: 0161 628 0350

Email office

Monday to Friday
9:00 - 17:00
10:00 - 15:00

Commercial Office

64 Rochdale Road,
Royton, Oldham,

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Tel: 0161 925 3759

Fax: 0161 652 0514

Email office

Monday to Friday
9:00 - 17:00
Times may vary

Uppermill Office

35 High Street,
Uppermill, Saddleworth

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Tel: 01457 810076

Fax: 01457 810222

Email office

Monday to Friday
9:00 - 17:00
Saturday & Sunday
10:00 - 15.00

Tameside Office

The Atlas Trading Group Building
292 Oldham Road

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Tel: 0161 330 4800

Email office

Temporarily by email & telephone only

Extended telephone hours: Sunday 10am-3pm

Lettings Complaints


Alan Kirkham Lettings: Internal Complaints Handling Procedures

Here at Alan Kirkham Lettings we pride ourselves on the level of customer service that we provide. In the event that you feel dissatisfied with our service and wish to make a complaint, you will need to follow our Complaints Handling Procedure (CHP), details of which can be found below:


Membership details

Alan Kirkham Lettings is a member of The Property Ombudsman Scheme (TPOS); the Property Redress Scheme (PRS). By belonging to these organisations, we are required to follow strict professional standards.


Stage One – Property Manager

We would request that you initially make your complaint in writing to your Property Manager, advising exactly what the issue is. We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

Alan Kirkham Lettings Limited
FAO: Karly Borg
Address: 561 Bury Road, Rochdale, OL11 4DQ
Tel: 01706 863460

We will then investigate your complaint. This will be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint.


Stage Two – Lettings Manager

If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

Alan Kirkham Lettings Limited
FAO: Laura Harrop
Address: 561 Bury Road, Rochdale, OL11 4DQ
Tel: 01706 863487


Stage Three – The Property Ombudsman Scheme / the Ombudsman Services:

If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman

Milford House

43-55 Milford Street




01722 333 306


Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

The contact details for The Property Ombudsman Scheme are as follows:
Telephone: 01722 333 306, email:, website: or post:
TPOS Complaints, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP

The contact details of the Ombudsman Services: Property are as follows:
Telephone: 0330 440 1634, website: or post:
OS:P Complaints, The Brew House, Wilderspool Park, Greenall’s Avenue, Warrington, WA4 6HL

The contact details of the Property Redress Scheme are as follows:
Telephone: 0208 275 7131, email:, website: or post:
PRS Complaints, Kingmaker House, Station Road, Barnet, Hertfordshire, EN5 1NZ


The Ombudsman will not consider your complaint until you have exhausted our internal complaints procedure