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Contact Details

Property

Chadderton Office

509 Middleton Road,
Chadderton, Oldham
OL9 9SH

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Tel: 0161 626 5688

Fax: 0161 628 0350

Email office

Monday to Friday
8:30 - 17:30
Saturday
10:00 - 15.00

Royton Office

64 Rochdale Road,
Royton, Oldham,
OL2 6QJ

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Tel: 0161 626 9789

Fax: 0161 652 0514

Email office

Monday to Friday
9:00 - 17:00

Shaw Office

33a Market Street,
Shaw, Oldham
OL2 8NR

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Tel: 01706 291383

Fax: 01706 880000

Email office

Temporarily by email & telephone only

Uppermill Office

35 High Street,
Uppermill, Saddleworth
OL3 6HS

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Tel: 01457 810076

Fax: 01457 810222

Email office

Monday to Friday
9:00 - 17:00
Saturday & Sunday
10:00 - 15.00

Tameside Office

The Atlas Trading Group Building
292 Oldham Road
Ashton-under-Lyne
OL7 9AZ

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Tel: 0161 330 4800

Email office

Temporarily by email & telephone only

Extended telephone hours: Sunday 10am-3pm

Lettings Complaints

 

Alan Kirkham Lettings: Internal Complaints Handling Procedures

Here at Alan Kirkham Lettings we pride ourselves on the level of customer service that we provide. In the event that you feel dissatisfied with our service and wish to make a complaint, you will need to follow our Complaints Handling Procedure (CHP), details of which can be found below:

 

Membership details

Alan Kirkham Lettings is a member of The Property Ombudsman Scheme (TPOS); the Property Redress Scheme (PRS).
By belonging to these organisations, we are required to follow strict professional standards.

 

Stage One – Property Manager

We would request that you initially make your complaint in writing to your Property Manager, advising exactly what the issue is. Upon receipt of your complaint he/she will assess your submission and will respond within three working days of receiving your written complaint.

You should know who your Property Manager is and contact details of each one are below;

Alan Kirkham Lettings Limited
FAO: Karly Borg
Address: 561 Bury Road, Rochdale, OL11 4DQ
Email: Karly@alankirkhamlettings.co.uk
Tel: 01706 863460

FAO: Helen Hardman
Address: 561 Bury Road, Rochdale, OL11 4DQ
Email: Helen@alankirkhamlettings.co.uk
Tel: 01706 863477

We aim to resolve all complaints during this initial stage. However, if you are still dissatisfied, you will need to progress your complaint through the following process.

 

Stage Two – Assistant Lettings Manager

If you wish to progress your complaint beyond the Property Manager in charge of your tenancy, you must do so within 28 days of receiving their response. Once in receipt of your complaint, which must be in writing, the Assistant Manager will acknowledge your correspondence within three working days. You will receive a full response within 15 working days.

Contact details:
Alan Kirkham Lettings Limited
FAO: Natalie Borg
Address: 561 Bury Road, Rochdale, OL11 4DQ
Email: Natalie@alankirkhamlettings.co.uk
Tel: 01706 863494

 

Stage Three – Lettings Manager

Should you feel we have not satisfactorily dealt with the matter; you may address your complaint to the Lettings Manager. This must be done within 28 days of the letter from the Assistant Manager. Your correspondence will be acknowledged within three working days and he will issue a Final Viewpoint letter within a further 10 working days.

Contact details:
Alan Kirkham Lettings Limited
FAO: Laura Harrop
Address: 561 Bury Road, Rochdale, OL11 4DQ
Email: laurah@alankirkhamlettings.co.uk
Tel: 01706 863487

 

Stage Four – The Property Ombudsman Scheme / the Ombudsman Services:

Upon receipt of our Final Viewpoint letter, in the event that you remain dissatisfied, you may contact the Ombudsman.

The contact details for The Property Ombudsman Scheme are as follows:
Telephone: 01722 333 306, email: admin@tpos.co.uk, website: www.tpos.co.uk or post:
TPOS Complaints, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP

The contact details of the Ombudsman Services: Property are as follows:
Telephone: 0330 440 1634, website: www.ombudsman-services.org/property or post:
OS:P Complaints, The Brew House, Wilderspool Park, Greenall’s Avenue, Warrington, WA4 6HL

The contact details of the Property Redress Scheme are as follows:
Telephone: 0208 275 7131, email: info@theprs.co.uk, website: www.theprs.co.uk or post:
PRS Complaints, Kingmaker House, Station Road, Barnet, Hertfordshire, EN5 1NZ

The Ombudsman will not consider your complaint until you have exhausted our internal complaints procedure


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