COVID-19 POLICY ADVICE (UPDATED 21ST JULY)

Contact Details

Property

Chadderton Office

509 Middleton Road,
Chadderton, Oldham
OL9 9SH

View on map

Tel: 0161 626 5688

Fax: 0161 628 0350

Email office

Monday to Friday
8:30 - 17:30
Saturday
10:00 - 15.00

Royton Office

64 Rochdale Road,
Royton, Oldham,
OL2 6QJ

View on map

Tel: 0161 626 9789

Fax: 0161 652 0514

Email office

Monday to Friday
9:00 - 17:00

Shaw Office

33a Market Street,
Shaw, Oldham
OL2 8NR

View on map

Tel: 01706 291383

Fax: 01706 880000

Email office

Temporarily by email & telephone only

Uppermill Office

35 High Street,
Uppermill, Saddleworth
OL3 6HS

View on map

Tel: 01457 810076

Fax: 01457 810222

Email office

Monday to Friday
9:00 - 17:00
Saturday & Sunday
10:00 - 15.00

Tameside Office

The Atlas Trading Group Building
292 Oldham Road
Ashton-under-Lyne
OL7 9AZ

View on map

Tel: 0161 330 4800

Email office

Temporarily by email & telephone only

Extended telephone hours: Sunday 10am-3pm

Complaints

 

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

The Property Ombudsman

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

admin@tpos.co.uk

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.


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